Our Shipping Information & Return Policy
We understand that you my have questions about our shipping and return policy. Below, please find answers to the most frequently asked questions:
How Much do you Charge for Shipping?
A US $ 8 flat rate shipping applies to USPS ground only within the continental United States on all coffee orders excluding non-coffee items, subscriptions and equipment. But, please note that flat rate shipping offers are subject to change at any time.
Subscription bags are charged a flat rate of US $ 6.95 per delivery.
Shipping prices for equipment or non-coffee items may vary.
Do you ship Oversees and to P.O. boxes?
Java Original Coffee only ships to business and residential street addresses. WE CANNOT ship to a P.O. Box.
Currently, we only ship within the continental United States However, if but if you reside elsewhere and would like to purchase our coffee, please contact us and we will do everything we can to facilitate your order and shipment shipment.
Do you Ship to Military Bases and APO addresses?
Yes, we ship to military bases and APO addresses. If you are having trouble with those particular addresses, please contact us.
After Placing an Order, How long before you Ship?
We endeavor to ship your order no later than one week from the time it is received.
Everything ships (Monday through Friday) from our roasting facility (ZIP code 10573 in Port Chester, New York).
We will use the shipping information you provide. Please ensure it is correct when you place an order. Any incorrect shipping information might result in lost or delayed orders that cannot be shipped in a timely manner.
Java Original Coffee Company is not responsible for packages once they leave our facility.
How do you Ship my Order?
All shipping is via UPS or USPS at our discretion. Both options offer tracking information which is available in your account. Any order received after 10am Eastern Time on Friday will be either roasted or shipped on the following Monday.
Can I Change or Cancel my Order
Yes, you can change or cancer your order.
Please note that ALL Changes and cancellations to orders must be communicated to us within 12 hours of the original order submission. Please contact us at [email protected]. In the subject include 'Cancel / Change my order." In the message, please include your name, delivery address, contact phone number and order number. If app
Are you open during Major Holidays?
No, we are closed on all major holidays (New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas). Any order received before or during an observed holiday will be processed and or shipped after.
Online Retail Returns Policy
Java Original Coffee is committed to providing you the best quality product and we appreciate your business. If for some reason you are unsatisfied with your purchase please get in touch as soon as possible.
Please do not return any items or coffee before contacting us.
PLEASE INSPECT ALL ITEMS IN YOUR ORDER FOR ACCURACY ONCE YOUR PACKAGE ARRIVES.
If for some reason you received damaged or incorrect product please contact us within 24 hours of receipt. In this case you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information.
Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded.
Unfortunately we can not accept a return or process a refund on ground coffee, only whole bean coffee. That being said we want you to be satisfied with our coffee and service so please reach out and lets chat.
For whole bean coffee you will receive a refund (minus any additional charges) to the card on file on unopened bags. For all opened bags we will provide online credit (minus any additional charges) for use on a future purchase.
All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions and any other materials that were included with the shipment before a credit or refund can be made.
Java Original Coffee is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary. In addition, all non-coffees items and equipment must be returned in their original packaging undamaged and with all materials, accompanying literature, instructions and any other items that were included with the shipment before a credit or refund can be made.
Please send all return requests to [email protected]. Please provide your order number, and reason for the return.